FAQs

About Us

We're a young company who believes in good food shared amongst loved ones, over heartfelt conversations. Every product is specially curated to encourage pleasure in the simple daily luxuries - having a cup of coffee in the morning or a nightcap after a long day. We'll keep working on sourcing the best suppliers for food and lifestyle.

We hope you'll find elements you can incorporate into your life on SheEatsSheCooks.

 

Shipment, Product Pricing, Warranty

Our goal is to offer you the best shipping options, no matter where you live. Every day, we aim to customers across the world, providing the very highest levels of responsiveness to you at all times.

How soon will the shipment arrive?

We hand pick the best products from different sources, so shipping times may vary. Expect orders to take around 30 days, however most orders arrive much sooner than that. If more than 30 days have passed, please email us at support@sheeatsshecooks.com to review the status of your order. Refunds will be handled through email if necessary.

What kind of payment is accepted?

We accept all payments using Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.

Do you accept Cash on Delivery?

At this moment we do not provide Cash On Delivery service.

 

Refund & Returns

Our suppliers operate globally, refunds are costly and so we will review and issue an answer within 5 business days. Each requested refund carefully to guarantee the best experience for you.

What is your return policy?

Our policy lasts 15 days. If 15 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

What is your refund policy?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial or no refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will be subject to only partial or no refund. It is up to the discretion of us, after fully examining the returned item.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. Please send us an email at support@sheeatsshecooks.com

Shipping

To return your product, please send us an email at support@sheeatsshecooks.com detailing the reason for return, order #, and we will determine if a refund is applicable. We reserve the right to determine if refund is accepted.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.